Contact

First Name*

Last Name*

Email*Please add your company email if possible

Company name*Please add your company name

Issue summary:

Issue name*Provide a clear name summarizing your issue

Summary of situation*Provide a summary of the description of what is happening

Situation Description*What was the situation before, during and after the issue occurred?

Changes/differences noted?*Where there any deviations from a normal situation or workflow (e.g. new material, parameters, design, code, etc.)

Process steps followed*What were the steps you have followed and where did the issue start/occur?

Troubleshooting already performed*What were the steps you have already tried to resolve the issue yourself? What was the effect of each step?

Effect on operation*

Alarm LogsPlease provide the alarm log in .txt file

The following article explains how to extract the alarm log from the Sinumerik: How to save and share the alarm log?

Photo's/video's of the situation*Examples: the result/current situation, CCTV footage, images of temperature/torque graphs, details.

Gcode(s)Please add the gcode in .mpf file

ParametersProvide any parameters set (work offset data, feeds & speeds, temperature setpoints)

Setup/manufacturing filesIf possible & applicable, provide setup files from your slicer

Your availability*Provide your contact details & possible availability for further discussion